What is the primary goal of the Process Quality Assurance (PQA) practice area?

The primary goal of the Process Quality Assurance (PQA) practice area is to ensure process adherence and product quality. This function focuses on systematically evaluating processes to verify that they are being followed as agreed upon and that the outputs meet the specified quality standards. By doing so, PQA helps to identify any deviations from established processes and assess the effectiveness of those processes in delivering high-quality products.

This emphasis on adhering to processes is crucial because it fosters a culture of accountability and continuous improvement within organizations. When teams consistently apply established processes, it can lead to predictable outcomes, improve overall product quality, and reduce risks associated with product defects.

In addition to process adherence, PQA plays a vital role in ensuring that the final product meets customer and stakeholder requirements, thereby ultimately enhancing customer satisfaction. Establishing a robust PQA practice not only focuses on current projects but also lays the groundwork for establishing best practices that lead to future improvements across the organization.