Which maturity level signifies that processes are characterized and understood?

The maturity level that signifies that processes are characterized and understood is the Defined level. At this level, organizations have established processes that are documented and standardized, providing a clear understanding of how they function and interact. This foundation enables organizations to operate with consistency and predictability, enhancing their ability to manage and improve those processes over time.

In the Defined maturity level, processes are not only established but are also tailored from the organization's set of standard processes to suit specific projects and contexts. This understanding allows for better training and awareness among employees about their roles and responsibilities in applying these defined processes, ultimately contributing to improved performance and quality.

Moving up the maturity scale, other levels such as Managed and Quantitatively Managed build on this understanding by introducing controls and metrics to manage performance and process effectiveness, while the Initial level indicates a lack of predictability and a more chaotic process environment.